Objective

To assess the functioning and operational effectiveness of the Mobile Health Unit (MHU) in Ayodhya district, Uttar Pradesh through a rapid assessment model. The study focused on evaluating healthcare accessibility, infrastructure readiness, staffing adequacy, service frequency, beneficiary satisfaction, and the overall quality of medical services delivered through the MHU.

Methodology

Data Collection Methods

• Beneficiary interviews
• Staff interviews with MHU personnel
• Chief Medical Officer consultation
• Direct field observation
• Infrastructure and equipment checklist verification
• Review of patient records and operational documentation

Assessment Areas

• Healthcare accessibility and service frequency
• Infrastructure and equipment availability
• Staff preparedness and patient interaction
• Beneficiary satisfaction
• Medicine distribution and consultation quality
• Referral systems and awareness sessions
• Documentation and biomedical waste management

Key Outcomes

• The Mobile Health Unit was positively received by the community, with beneficiaries reporting satisfaction regarding staff behaviour, healthcare accessibility, and service quality.
• The MHU operated approximately 22–24 days per month, ensuring regular access to essential healthcare services for rural populations.
• Healthcare staff demonstrated patient-friendly behaviour, sensitivity toward elderly and differently abled individuals, and effective medical consultation practices.
• Essential medicines and consultation services were made available without financial burden to beneficiaries, improving access to preventive and curative healthcare.
• Proper documentation systems and medical records were maintained, with no discrepancies observed between field operations and recorded reports.
• The MHU supported referral services for cases requiring specialised care through linkages with nearby PHCs and hospitals.

Deliverables

• Mobile Health Unit Assessment Report
• Healthcare Service Delivery Evaluation
• Infrastructure & Equipment Assessment
• Beneficiary Satisfaction Analysis
• Operational Efficiency Review
• Public Health Recommendations Framework
• Documentation & Referral Assessment